Visitors please be aware of the following restrictions:

Updated Visitor Restrictions to Residential Aged Care

Residents can now be visited by members of a single household, once per day. 

For example, where previously a resident’s family member attended alone, they can now bring their children or a spouse that lives in the same house.  They cannot bring a family member or friend from another house. 

All visitors must comply with the visitor restrictions, they must wear a mask, sanitise their hands, be well and symptom free and comply with physical distancing. 

Children over 12 must wear a mask, children under 12 can wear a mask if they choose, but any child under 2 must not wear a mask. 

The numbers of visitors from one household to a resident are subject to physical distancing and the size of the available visiting space.

Visits cannot take place indoors in communal areas, they have to be in the resident’s room or an outdoor area. 

Outdoor areas also have limited numbers depending on the size of the space. For outdoor areas the space per person is 2 square metres and indoors the space per person is 4 square metres and 1.5metre distance between each other.

There can be no more than 10 people gathered in one outdoor space at any time. 

Visitors may walk through communal areas to reach an outdoor space if there are no other options available. 

Please note these updates are in addition to the rules in place around essential visitors, this means that residents are still to receive essential visitors only.  Care plans are in place for residents and visitors. 

If there is a deterioration or change in health status of the resident the visitor care plan will likely change to meet individual circumstances. Visitors may visit once per day for 2 hours only. 

When entering the health service you will be screened, have your temperature checked and be asked to provide some details. You will also be required to sign in and out. 

Who is permitted to visit?
Visits will only be allowed on compassionate grounds for care and support and at an agreed time arranged with the Nurse Unit Manager. Compassionate visits for care and support include:

  • If a resident is receiving end of life care
  • Where the visit forms part of the resident’s care plan such as; active assistance with meals, or active assistance with behaviours of concern
  • Where emotional and social support cannot be provided by electronic means, for example; telephone calls, video calls, etc … 
  • Where there is a significant change or deterioration in a resident or patient condition

Are there any exceptions to visiting restrictions?
There are a number of exceptions to the restrictions of one visitor per day for two hours. Some examples include:

  • Visitors providing end of life care
  • A disability worker providing a disability service to a patient or resident

We understand that the needs and care of every resident are unique. If you have any concerns or questions or would like to know if you are exempt from visitor restrictions, please contact the Director of Clinical Services at your local health service.

Nathalia Director of Clinical Services is Greg Van Popering,

P 03 5866 9444

Cobram Director of Clinical Services is Carolyn Hargreaves 

P 03 5871 0777

Numurkah Director of Clinical Services is Catherine Church

P 03 5862 

Updated visitor hours for the Hospital

NCN Health has updated its visiting hours for the hospital in line with the directions from the Victorian Government.

  • Patients over 18 years are permitted to have 1 visitor per day for a maximum of 2 hours
  • Patients under 18 years may have two parents or carers visit at the same time with no time limit

Exempt visitors will be subject to the following restrictions:

  • All visitors will be screened prior to entry for signs of COVID-19. Do not visit if you are unwell
  • Maintain 1.5m distance from residents, patients, employees and other visitors
  • Children under the age of 16 are not permitted in Residential Aged Care
  • Visitors over 12 years of age are to wear a mask during their visit

​Please consider using alternatives to visiting such as phone calls and video chat where possible. ​

​Vaccination against influenza recommendations

It is recommended that all permitted visitors to residential aged care have an up to date vaccination against influenza. We are committed to protecting the Health and Safety of our residents. 

To book your flu vaccination, please contact your local GP. 

Visitor Screening Requirements

  • ​All visitors will be screened prior to entry. 
  • All visitors will be asked the purpose of their visit (eg. visiting residential aged care) 
  • All visitors will be asked their first name, surname and contact number (to assist with contact tracing if required

​Visitors cannot visit if the answer is YES to any of the questions below; 
  a)  have been diagnosed with coronavirus and have not been discharged from isolation
  b)  have arrived in Australia within the last 14 days
  c)  have recently come into contact with a person who has a confirmed case of coronavirus
  d)  have symptoms of acute respiratory infection (sore throat, cough, fatigue or tiredness, runny nose, loss of sense of smell or taste, breathlessness, fever or chills)
  e)  have a temperature over 37.5 degrees