If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398.
COVID-19 Visiting Hours and Restrictions:
From July 24th, NCN Health has reduced its visiting hours in line with the directions from the Victorian Government. The number of visitors permitted to visit a person in hospital and residential aged care, in most cases, has been reduced to one visitor, for one hour per day.
These Directions have come from Victorian Government and are related to the declared State of Emergency in Victoria.
How many visitors can attend?
Under the new directions, visitors to patients and residential aged care are only permitted if the visit is considered essential They may visit once per day, for one hour only. This includes:
• One carer or support person with a patient attending urgent care
• One carer or support person with a patient having an operation
• One carer or support person for Community and/or Primary Health appointments
When entering the health service, you will have your temperature checked, be screened and asked to provide contact details. You will also be required to sign in and sign out.
Who is permitted to visit?
Visits will only be allowed on compassionate grounds for care and support and at an agreed time arranged with the Nurse Unit Manager. Compassionate visits for care and support include:
• If a resident or patient is receiving end of life care
• Where the visit forms part of the resident or patient care plan such as active assistance with meals, or active assistance with behaviours of concern
• Where emotional and social support cannot be provided via electronic or other non-contact means, for example, telephone calls, video calls, etc.
• Where there is a significant change in the condition of the resident or patient
Are there exceptions to the visiting restrictions?
There are exceptions to the restrictions of one visitor for one hour per day. These exceptions include;
• Visitors providing end of life care
• Parents and guardians providing care for children under 18 years
We understand that the needs and care of every patient and resident is unique, if you have any concerns or questions about visitor restrictions please contact the Director of Clinical Services at you local health service.
Nathalia: Greg Van Popering ph. 5866 9444
Cobram: Carolyn Hargreaves ph. 5871 0777
Numurkah: Catherine Church ph. 5862 0555
Exempt visitors will be subject to the following restrictions:
- All visitors will be screened prior to entry for signs of COVID-19. Do not visit if you are unwell
- Maintain 1.5m distance from residents, patients, employees and other visitors
- Children under the age of 16 are not permitted in Residential Aged Care
- Visitors over 18 years of age are to wear a mask during their visit
Please consider using alternatives to visiting such as phone calls and video chat where possible.
Vaccination against influenza requirements
From May 1st, no one will be allowed on the premises of any residential aged care facility within NCN Health if they do not have an up to date vaccination against influenza. We are committed to protecting the Health and Safety of our residents. These restrictions are in line with the Public Health and Wellbeing Act and will apply to everyone including staff, health care workers, visitors, contractors, health practitioners and volunteers.
Proof of vaccination:
All visitors to NCN Health Residential Aged Care facilities must provide proof of vaccination prior to entry. This applies to NCN Health staff, visitors, health practitioners, volunteers, contractors and others (for example, cleaners, tradespeople, gardeners, maintenance staff).
NCN Health is required to take all reasonable steps to ensure that a person does not enter or remain on the premises if they do not meet the influenza vaccination requirements. NCN Health will seek appropriate evidence of immunisation status from individuals seeking to enter the service. When you attend your appointment please request evidence in the form of:
- statement or record from a health practitioner; or
- an immunisation history statement available from Medicare online or the Express Plus Medicare mobile app.
- statutory declaration
To book your flu vaccination, please contact your local GP.
Visitor Screening Requirements
- All visitors will be screened prior to entry.
- All visitors will be asked the purpose of their visit (eg. visiting Residential Aged Care)
- Visitors who are visiting Residential Aged Care will be asked to provide evidence of flu immunisation
- All visitors will be asked their first name, surname and contact number (to assist with contact tracing if required
Visitors cannot visit if the answer is YES to any of the questions below;
a) have been diagnosed with coronavirus and have not been discharged from isolation
b) have arrived in Australia within the last 14 days
c) have recently come into contact with a person who has a confirmed case of coronavirus
d) have symptoms of acute respiratory infection (sore throat, cough, fatigue or tiredness, runny nose, loss of sense of smell or taste, breathlessness, fever or chills)
e) have a temperature over 37.5 degrees
Testing Criteria For Coronavirus
People without symptoms should not be tested except in special circumstances such as recovered cases wishing to return to work in a healthcare facility or aged care facility or where requested by the department as part of outbreak management or enhanced surveillance.
Patients who meet the following clinical criteria should be tested:
Fever OR chills in the absence of an alternative diagnosis that explains the clinical presentation*
Acute respiratory infection (e.g. cough, sore throat, shortness of breath, runny nose, anosmia or loss of smell or loss of taste)
Note: In addition, testing is recommended for people with new onset of other clinical symptoms consistent with COVID-19** AND who are close contacts of a confirmed case of COVID-19; who have returned from overseas in the past 14 days; or who are healthcare or aged care workers
*Clinical discretion applies including consideration of the potential for co-infection (e.g. concurrent infection with SARS-CoV-2 and influenza)
**headache, myalgia, stuffy nose, nausea, vomiting, diarrhoea
- All patients being tested for COVID-19 should home isolate until test results are available. All patients should attend an emergency department if clinical deterioration occurs.
Please consult your GP or call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 if you have further questions.
Community Testing Available Across Moira Shire
NCN Health is encouraging all community members who have very mild, flu like symptoms to get tested for COVID-19 at one of the 4 hospitals within the Moira Shire. Numurkah and Cobram Hospitals would be running community testing stations from Wednesday June 24, while Nathalia and Yarrawonga Health were offering COVID-19 swabbing by appointment.
The four hospitals in the Moira Shire are working to find and treat any cases of COVID-19 that could lead to community transmission or outbreak. Testing will be available to people who are showing symptoms, however mild, of COVID-19 including; fever, chills or sweats, cough, sore throat, shortness of breath or runny nose.
The test is free, takes around five minutes and involves a swab from the back of your throat and nose. You need to bring at least one form of identification, such as your Medicare card, and you should return home immediately after the test and remain in self-isolation until you receive your test result.
If you feel unwell, with symptoms of COVID-19, you can now access testing at the following times and locations;
- Numurkah Hospital Monday to Friday, 1.30pm – 3.30pm Ph: 5862 0555
- Cobram Hospital Monday to Friday, 1.30pm – 3.30pm Ph: 5871 0777
- Nathalia Hospital By appointment only Ph: 5866 9444
- Yarrawonga Health 7 days, by appointment Ph: 5743 8132
How can you protect yourself?
– Good Hygiene: Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
– Try not to touch your eyes, nose or mouth.
– Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
– Physical Distancing of 1.5 metres
– Get the Flu shot to prevent the common flu and stay healthy
– Stay at home if you feel sick. If you take medication make sure you have enough.
– Phone your doctor or the coronavirus hotline – 1800 675 398 – if you need medical attention.
– Continue healthy habits: exercise, drink water, get plenty of sleep.
Latest Coronavirus Disease (COVID-19) Information and Resources
As this is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest updates, including advice on symptoms and precautions.
As this is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest updates, information and advice about coronavirus
Travel alerts regarding coronavirus (COVID-19)
We recognise the feelings of anxiety and concern many people may be experiencing during this time. It’s important to look after your mental health during the coronavirus (COVID-19) pandemic.
Some communities are at higher risk of developing COVID 19
Find out how to stay healthy and looking after the well-being of those around you:
In-Language and Translated Resources:
- Department of Health and Human Services website | translated resources in 52 languages
- World Health Organisation (WHO) Videos
- SBS Coronavirus news and information in your language
- Department of Health Fact Sheet: Older Persons COVID-19 Support Line FREECALL 1800 171 866
Pregnant women and new parents:
Aboriginal and Torres Strait Islander communities:
- Department of Health and Human Services information for Aboriginal and Torres Strait Islander communities
- Victorian Aboriginal Community Controlled Health Organisation Inc (ACCHO)
- Keep our mob safe, wash your hands poster
LGBTIQ and Community Health:
- COVID-19: impacts for LGBTIQ communities and implications for services (Rainbow Health Victoria)
- Victorian Pride Centre Resource Directory
- National LGBTI Health Alliance | COVID 19 Individual and Community Care for LGBTI People
- Intersex People and COVID-19 (Intersex Human Rights Australia)