Visitors please be aware of the following restrictions:
Updated Visitor Restrictions to Residential Aged Care
Residents can now be visited by members of a single household, once per day.
For example, where previously a resident’s family member attended alone, they can now bring their children or a spouse that lives in the same house. They cannot bring a family member or friend from another house.
All visitors must comply with the visitor restrictions, they must wear a mask, sanitise their hands, be well and symptom free and comply with physical distancing.
Children over 12 must wear a mask, children under 12 can wear a mask if they choose, but any child under 2 must not wear a mask.
The numbers of visitors from one household to a resident are subject to physical distancing and the size of the available visiting space.
Visits cannot take place indoors in communal areas, they have to be in the resident’s room or an outdoor area.
Outdoor areas also have limited numbers depending on the size of the space. For outdoor areas the space per person is 2 square metres and indoors the space per person is 4 square metres and 1.5metre distance between each other.
There can be no more than 10 people gathered in one outdoor space at any time.
Visitors may walk through communal areas to reach an outdoor space if there are no other options available.
Please note these updates are in addition to the rules in place around essential visitors, this means that residents are still to receive essential visitors only. Care plans are in place for residents and visitors.
If there is a deterioration or change in health status of the resident the visitor care plan will likely change to meet individual circumstances. Visitors may visit once per day for 2 hours only.
When entering the health service you will be screened, have your temperature checked and be asked to provide some details. You will also be required to sign in and out.
Who is permitted to visit?
Visits will only be allowed on compassionate grounds for care and support and at an agreed time arranged with the Nurse Unit Manager. Compassionate visits for care and support include:
- If a resident is receiving end of life care
- Where the visit forms part of the resident’s care plan such as; active assistance with meals, or active assistance with behaviours of concern
- Where emotional and social support cannot be provided by electronic means, for example; telephone calls, video calls, etc …
- Where there is a significant change or deterioration in a resident or patient condition
Are there any exceptions to visiting restrictions?
There are a number of exceptions to the restrictions of one visitor per day for two hours. Some examples include:
- Visitors providing end of life care
- A disability worker providing a disability service to a patient or resident
We understand that the needs and care of every resident are unique. If you have any concerns or questions or would like to know if you are exempt from visitor restrictions, please contact the Director of Clinical Services at your local health service.
Nathalia Director of Clinical Services is Greg Van Popering,
P 03 5866 9444
Cobram Director of Clinical Services is Carolyn Hargreaves
P 03 5871 0777
Numurkah Director of Clinical Services is Catherine Church
P 03 5862 0555
Updated visitor hours for the Hospital
NCN Health has updated its visiting hours for the hospital in line with the directions from the Victorian Government.
- Patients over 18 years are permitted to have 1 visitor per day for a maximum of 2 hours, if the visitor is considered essential
- Patients under 18 years may have two parents or carers visit at the same time with no time limit
Exempt visitors will be subject to the following restrictions:
- All visitors will be screened prior to entry for signs of COVID-19. Do not visit if you are unwell
- Maintain 1.5m distance from residents, patients, employees and other visitors
- Visitors over 12 years of age are to wear a mask during their visit
Please consider using alternatives to visiting such as phone calls and video chat where possible.
Vaccination against influenza recommendations
It is recommended that all permitted visitors to residential aged care have an up to date vaccination against influenza. We are committed to protecting the Health and Safety of our residents.
To book your flu vaccination, please contact your local GP.
Visitor Screening Requirements
- All visitors will be screened prior to entry.
- All visitors will be asked the purpose of their visit (eg. visiting residential aged care)
- All visitors will be asked their first name, surname and contact number (to assist with contact tracing if required
Visitors cannot visit if the answer is YES to any of the questions below;
a) have been diagnosed with coronavirus and have not been discharged from isolation
b) have arrived in Australia within the last 14 days
c) have recently come into contact with a person who has a confirmed case of coronavirus
d) have symptoms of acute respiratory infection (sore throat, cough, fatigue or tiredness, runny nose, loss of sense of smell or taste, breathlessness, fever or chills)
e) have a temperature over 37.5 degrees
Testing Criteria For Coronavirus
People without symptoms should not be tested except in special circumstances such as recovered cases wishing to return to work in a healthcare facility or aged care facility or where requested by the department as part of outbreak management or enhanced surveillance.
Patients who meet the following clinical criteria should be tested:
Fever OR chills in the absence of an alternative diagnosis that explains the clinical presentation*
Acute respiratory infection (e.g. cough, sore throat, shortness of breath, runny nose, anosmia or loss of smell or loss of taste)
Note: In addition, testing is recommended for people with new onset of other clinical symptoms consistent with COVID-19** AND who are close contacts of a confirmed case of COVID-19; who have returned from overseas in the past 14 days; or who are healthcare or aged care workers
*Clinical discretion applies including consideration of the potential for co-infection (e.g. concurrent infection with SARS-CoV-2 and influenza)
**headache, myalgia, stuffy nose, nausea, vomiting, diarrhoea
- All patients being tested for COVID-19 should home isolate until test results are available. All patients should attend an emergency department if clinical deterioration occurs.
Please consult your GP or call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 if you have further questions.
Community Testing Available Across Moira Shire
NCN Health is encouraging all community members who have very mild, flu like symptoms to get tested for COVID-19 at one of the 4 hospitals within the Moira Shire.
The four hospitals in the Moira Shire are working to find and treat any cases of COVID-19 that could lead to community transmission or outbreak. Testing will be available to people who are showing symptoms, however mild, of COVID-19 including; fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or fatigue or tiredness for no identified reason.
The test is free, takes around five minutes and involves a swab from the back of your throat and nose. You need to bring at least one form of identification, such as your Medicare card, and you should return home immediately after the test and remain in self-isolation until you receive your test result.
If you feel unwell, with symptoms of COVID-19, you can now access testing at the following times and locations;If you feel unwell, with symptoms of COVID-19, you can now access testing at the following times and locations;
Numurkah Hospital Monday to Friday, 2pm – 3.30pm Ph: 5862 0555
Cobram Hospital Monday to Friday, 1.30pm – 3.30pm Ph: 5871 0777
Nathalia Hospital By appointment only Ph: 5866 9444
Yarrawonga Health 7 days, by appointment Ph: 5743 8132
How can you protect yourself?
– Good Hygiene: Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
– Try not to touch your eyes, nose or mouth.
– Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
– Physical Distancing of 1.5 metres
– Get the Flu shot to prevent the common flu and stay healthy
– Stay at home if you feel sick. If you take medication make sure you have enough.
– Phone your doctor or the coronavirus hotline – 1800 675 398 – if you need medical attention.
– Continue healthy habits: exercise, drink water, get plenty of sleep.
Latest Coronavirus Disease (COVID-19) Information and Resources
As this is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest updates, including advice on symptoms and precautions.
As this is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest updates, information and advice about coronavirus
Travel alerts regarding coronavirus (COVID-19)
We recognise the feelings of anxiety and concern many people may be experiencing during this time. It’s important to look after your mental health during the coronavirus (COVID-19) pandemic.
Some communities are at higher risk of developing COVID 19
Find out how to stay healthy and looking after the well-being of those around you:
In-Language and Translated Resources:
- Department of Health and Human Services website | translated resources in 52 languages
- World Health Organisation (WHO) Videos
- SBS Coronavirus news and information in your language
- Department of Health Fact Sheet: Older Persons COVID-19 Support Line FREECALL 1800 171 866
Pregnant women and new parents:
Aboriginal and Torres Strait Islander communities:
- Department of Health and Human Services information for Aboriginal and Torres Strait Islander communities
- Victorian Aboriginal Community Controlled Health Organisation Inc (ACCHO)
- Keep our mob safe, wash your hands poster
LGBTIQ and Community Health:
- COVID-19: impacts for LGBTIQ communities and implications for services (Rainbow Health Victoria)
- Victorian Pride Centre Resource Directory
- National LGBTI Health Alliance | COVID 19 Individual and Community Care for LGBTI People
- Intersex People and COVID-19 (Intersex Human Rights Australia)