Stay informed with the latest updates on Coronavirus (COVID-19) at DHHS.
Visitors please be aware of the following: Updated Visitor Restrictions to the Hospital and Residential Aged Care
The Victorian government and the DHHS announced restrictions for health care facilities would be eased from midnight November 22. There are now no limits on the number of visitors to patients or residents, or restrictions on the reason for visiting. However, health services are to set restrictions at the local level to ensure COVID Safe is maintained. Visitors do not have to be socially distanced when inside the patient or resident’s private room, however, they must observe social distancing rules when in communal spaces or shared rooms.
Some examples of communal spaces are; waiting rooms in medical and dental, living spaces in aged care, outdoor areas. In these spaces you must remain socially distanced, staying 1.5m away from others and density limits apply with one person permitted every 2 square metres.
Residents can also now leave their care facility for any reason, provided they comply with current restrictions applicable to all Victorians. There are no longer any age limits on visitors. A reminder that all visitors over the age of 12 must wear a mask unless an exemption is in place.
All other visitor restrictions are to remain, visitors must;
- Wear a mask if they are 12 years or older
- Sanitise their hands
- Be screened upon entry into the health service
What does this mean for NCN Health
Patients and residents will be able to receive 2 visitors at a time, not limited to one household, during visiting hours. Children under 18 years old are allowed to accompany their parents or another adult and are in addition to the allowed two visitors. For example, if you and one sibling are visiting a parent in aged care, each of you could bring any children under the age of 18 with you.
This gradual return to normal is in place while we ensure we can support the increased demand on screening staff for visitors and residents who are coming and going. There are some exceptions to the rule of 2 visitors per patient or resident at any time, including visitors providing End of Life Care.
If you have any concerns or questions, we are here to help.
Weekdays 8.00am – 4.30pm
Weekends 12pm – 4.00pm
Weekdays 8.00am – 4.30pm
Weekends 10.00am – 1.00pm
7 days per week – 10.00am – 5.00pm
Please note, there are some visitors who are permitted to attend outside these hours with prior arrangement. If you are unsure, or need more information please contact us.
Visitors cannot visit if the answer is YES to any of the questions below;
- have been diagnosed with coronavirus and have not been discharged from isolation
- have arrived in Australia within the last 14 days
- have recently come into contact with a person who has a confirmed case of coronavirus
- have symptoms of acute respiratory infection (sore throat, cough, fatigue or tiredness, runny nose, loss of sense of smell or taste, breathlessness, fever or chills)
- have a temperature over 37.5 degrees
Where can you get a test for COVID-19?
NCN Health is encouraging all community members who have very mild, flu like symptoms to get tested for COVID-19 at one of the 4 hospitals within the Moira Shire.
The four hospitals in the Moira Shire are working to find and treat any cases of COVID-19 that could lead to community transmission or outbreak. Testing will be available to people who are showing symptoms, however mild, of COVID-19 including; fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or fatigue or tiredness for no identified reason.
The test is free, takes around five minutes and involves a swab from the back of your throat and nose. You need to bring at least one form of identification, such as your Medicare card, and you should return home immediately after the test and remain in self-isolation until you receive your test result.
If you feel unwell, with symptoms of COVID-19, you can now access testing at the following times and locations;
Monday to Friday, 9am – 10am
P: (03) 5862 0560
Monday to Friday, By appointment
P: (03) 5871 0777
By appointment only
P: (03) 5866 9444
7 days, by appointment
P: (03) 5743 8132
All patients being tested for COVID-19 should home isolate until test results are available. All patients should attend an emergency department if clinical deterioration occurs.
Please consult your GP or call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 if you have further questions.