NCN Health provides Urgent Care and Emergency care at each facility in Nathalia, Cobram and Numurkah. The Urgent Care Centre is located in the main building of each hospital and operates 24 hours a day, 365 days a year.

All patients seen by a doctor for Urgent Care are seen as private patients of the doctor and will receive an account from the treating doctor. Payment to the doctor is the responsibility of the patient, you can claim some of this cost back on Medicare. The nearest public Emergency Department with medical staff available 24 hours a day is at Goulburn Valley Health, Graham Street, Shepparton.

When receiving medical care, it’s important to know what to expect to ensure that you can get the best outcome possible.

Here are 4 things you can expect when you visit our Urgent Care Centre:

  1. Patients will be seen in order of how sick or injured they may be. This may result in varying wait times when you visit our Urgent Care Centre.
  2. Our Urgent Care Centre is staffed with highly qualified and experienced nurses who will assess your condition and decide whether a doctor will be called to assist your treatment.
  3. If a doctor is going to help with your treatment, they may charge a fee which will involve a gap payment.
  4. If required, you may be transferred to another hospital by ambulance. In this case ambulance fees will apply. It is strongly recommended that you join Ambulance Victoria to avoid unexpected charges.

Join Ambulance Victoria.

‘Urgent Care’ Project – Choose Well, Feel Better

Not sure if you need to see a doctor or go to hospital? The Choose Well, Feel Better project supports people in their decision making about where to go when they have urgent care needs. The Dr Choose Well website provides free advice on your symptoms, contact numbers for nurses, maternal health and crisis help, a list of local urgent care centres and GPs local to your area and emergency contacts. The “Choose Well, Feel Better” Facebook page provides good advice posts on your local healthcare options.

Nurse on call

Nurse on call is a phone service provided by the Department of Health and Human Services to provide immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice (calls from mobile phones may be charged at a higher rate).

If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.

How do I access Urgent Care?

Nathalia Campus

Cobram Campus

Numurkah Campus

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